Delete my customer account

Would you like to delete your Sternsteiger account? No problem!

If you would like to delete your Sternsteiger account, simply click on the “Delete my account” button below.

It may take up to 30 days for your request to be processed. Please note that you may lose access to your account immediately after deletion.

Deleting your account means:

  • You can no longer log into your account on the Sternsteiger website or the Sternsteiger app.
  • All previous orders on the Sternsteiger website and in the Sternsteiger app (if you have already purchased from us) will be deleted.

If you agree, click "DELETE MY ACCOUNT" below to complete our ID verification process; we need to make sure we speak to the account holder as this helps us protect your personal information. Only you (or, if you are unable to do so, someone acting on your behalf) has the right to request that your personal information be deleted.

Our team will respond to your request as quickly as possible and will notify you once this request has been processed. Processing may take up to 30 calendar days, but we will endeavour to process your request as quickly as possible.

Deleting your account does not mean:

That we will delete all information we have about you.

We want to make sure you understand that the right to erasure is not an absolute right; this means that even if you have asked us to erase your personal data, we may need to keep it for the following reasons:

  • if your data is still necessary for the purposes for which we collected it, for example to fulfil our contractual obligations to you in connection with the purchase of our products;
  • we need to keep it so that we can comply with our legal obligations, for example, we need to keep information about your purchases so that we can comply with our legal audit obligations and tax purposes, and we need to keep some of your data to demonstrate compliance with our legal obligations in relation to this request; or
  • we need it to establish, exercise or defend legal claims.

If you still want to delete your Sternsteiger account, simply click on the 'DELETE MY ACCOUNT' button below.

DELETE MY ACCOUNT